We sadly closed our Cambridge Ontario store when we relocated to Camlachie Ontario.

We are in the process of updating our stockist list. If you want to know if a specific city carries our products, feel free to contact us

We know how much our customers love custom Pretty by Her products but at the current time custom orders are closed for individual orders.

If you're interested in a bulk custom order, feel free to connect with us to chat further.

We do!

We love working with other badass brands and companies to design unforgetable gifting moments for your employees and clients.

Connect with us about how we can help you with your corporate gifting offerings.

We sure do! Visit our wholesale section to check out our wholesale guide and to apply!

To ensure an even burn and to minimize tunnelling and wax on the sides of your jar, burn your soy candle until the wax pool reaches the edge of the jar. (Usually about one hour per inch of diameter). This is especially important on your first burn.

Always Always Always trim your wick 1/4" before relighting your Pretty by Her soy candle. This will help to prevent soot and smoke and will yield a longer burn life.

Avoid burning your candle for longer than 4 hours at a time! Burning longer than 4 hours will create a large flame which results in soot and smoke, increase the risk of fire and will reduce the lifespan of the candle. If you notice your flame dancing around like the a wacky inflatable tube man - extinguish your candle, let it cool and then trim the wick down to 1/4" before relighting.

In early 2024 Pretty by Her made the decision to discontinue mugs. This decision came as a result of rising supply costs and Kelly's intentions to scale the business back to create a better balance in her life now that she is a mom. We know we broke some hearts with this decision.

We have returned to a home based business. Kelly is currently operating the business without childcare, which means our turn around time is longer than it used to be.

Our current processing time to prepare orders for shipment is approximately 5-10 business days. Sometimes things are ready sooner and sometimes we need a little extra time.

Shipping length depends on your location and the method of shipment you select when you pay. For more detailed information on shipping click here.

If your order is time sensitive, let us know. We can usually squeeze in an order to make someone's day!

We offer local pick up in Camlachie Ontario and Sarnia Ontatio. Enter the code LOCALPICKUP at check out if you'd like to pick your order up from either of these locations.

Absolutely!

Fill out the recipient's information in the shipping section and if you'd like a note added, let us know in the special instructions section at check out! 

Returns

Returns are accepted within 14 days from the date of delivery.

To be eligible for a return, item(s) must be unused and in the same condition that you received it, including original packaging.

The following items are a final sale
- custom and personalized products
- instant digital downloads
- sale items
- gift cards
- wholesale orders
- jewelry
- bath and body products

Returns and exchanges are accepted in store and through mail. The customer is responsible for paying for shipping costs for returning unwanted item. Original shipping costs are non-refundable. If you receive a refund, the original cost of shipping will deducted from your refund total.

Refunds will be processed within 5 business days upon receipt of eligible items on original payment method.

To complete your return, please email hello@prettybyher.com